Refund Policy

1. Scope

This policy describes the refund terms that apply to ThumbnailMaker's paid subscriptions. It supplements the Terms of Service and should be read alongside them.

2. Billing in advance and no prorated refunds

Subscriptions are billed in advance, at the start of each period (monthly or yearly). If you cancel your subscription mid-period, no prorated refund is issued for the remaining time: your access to the Service and your generation credits stay active until the end of the period already paid for, after which the subscription is not renewed.

3. Exceptional case: confirmed technical issue

If a confirmed technical issue attributable to ThumbnailMaker prevented you from using the Service normally for a significant part of your subscription (for example, an extended outage of thumbnail generation), you can contact us at contact@thumbnailmaker.so for a case-by-case review. Each request is examined individually; a partial or full refund, or a compensatory credit, may be granted at our discretion based on the nature and duration of the issue.

4. Polar, our authorized reseller

Payments are processed by Polar Software, Inc., which acts as the authorized reseller of our products (“Merchant of Record”). Polar bills subscriptions on our behalf, handles the associated tax compliance, and applies its own policies and procedures in addition to this policy. For questions about a specific payment (invoice, payment method, taxes), Polar can also be contacted directly.

5. How to request a refund

For any request covered by the case described in section 3, write to contact@thumbnailmaker.so with the email address associated with your account, the relevant date, and a description of the issue encountered. We aim to respond to every request within a reasonable time.

6. Changes to this policy

This refund policy may be updated. The last-updated date appears at the top of this page.

7. Contact

For any question about this policy: contact@thumbnailmaker.so